SMS technology for Logistics and Transport
SMS messaging is a modern and efficient way to improve the service level of logistics and transport. By installing a competitive and stable SMS gateway software, several advantages become available for organizations and customers, as well. Such an SMS gateway provide SMS functionality for several services and applications. With this solution you will be able to send SMS notifications, reminders and alerts to targeted groups of people to further enhance the effectiveness of your corporate communication. If you decide to build an SMS system based on SMS JOSH Gateway, you will get a reliable and well-functioning system to provide SMS services. Learn the various utilization possibilities of this solution in this article.
Introduction
Speed and availability are the key factors for competitiveness in logistics and transportation sector. There is a hard competition for attracting more costumers and keeping them is just as important. The best solution is if you apply a competitive application to be successful and attractive to customers.
SMS technology can improve a lot on corporate communication within and outside of the company. SMS messages are welcomed and used all over the world and its popularity is explained by its simple but effective nature. They can be received anytime and anywhere and the recipient can decide about the proper time to check his messages. This discretion allows SMS messages to be more effective than telephone calls.
SMS functionality can be implemented by the installation of an SMS gateway such as SMS JOSH Gateway software on the computer. Then you can start to operate a reliable SMS system to provide various SMS services to your customers. The messages will be forwarded to the mobile network with a GSM modem attached to the computer with a data cable, or the SMS gateway connects directly to the SMS center of the mobile service provider.
In logistics you can launch different SMS notifications, reminders or alerts about packages, ordered products or packages to be delivered with SMS extension to your databases. As customers often overload customer service centers with enquires about their products and the time of delivery, etc, with SMS functionality added to the CRM system, you can greatly ease their work. In transportation further advantages can be achieved such as you can track the location of your vehicles or can send further instructions to the drivers. But customers and passengers will also be provided with convenient solutions such as they can receive various information on their phone, buy tickets for vehicles, or buy parking-tickets.
Common needs and problems |
Solutions provided by SMS JOSH Gateway |
| Regular and continuous communication and contact |
Build an SMS system to ensure instant and continuous communication and availability |
| Mass and group communications with colleagues and customers as well |
SMS JOSH Gateway's solutions are able to manage bulk SMS messages to groups |
| Task and appointment management |
Send SMS reminders on appointments and tasks |
| Interactive SMS routing |
Ensures immediate, direct and bidirectional communication |
| Supplier management |
Effective bulk SMS supplier management and interaction like place an order, tracking service, complaints |
| Customer information management |
Messages can be recorded, stored for later review, database management capabilities are also possible |
| It is a problem if delivery-men are on the phone while driving (to get instructions) |
Via SMS further information and instructions can be sent to drivers, and they can read them if it is safe |
| It is also problematic if customers have to wait for their packages or undelivered packages |
Send them SMS notifications before the delivery is on the due |
Apply SMS solutions on various fields of logistics:
- Track containers (locate them all over the world)
- Delivery updates (Customers will be informed in real time and drivers can get further instructions via SMS)
- Tracking possibilities (packages, orders, alerts, products, etc, or door-to-door delivery service with real time tracking)
- SMS notifications, reminders, alerts to customers (inform them when their packages has been delivered or its location changed)
- Send further information or instructions to drivers on the load
- Add SMS functionality to the CRM system to ease the workload of customer services
SMS messaging in transportation:
- Buy tickets via SMS (to public transport vehicles)
- Pay for services via SMS
- Enquire traffic information in SMS
- Policemen on the road can send the plate number of vehicles in SMS and they can receive instant response message with the information relating to the car like its engine number, chassis number, whether it is stolen, etc
- Fleet management (forward instant and real time information and instructions on the go)
Conclusion
To summarize the above mentioned, SMS JOSH Gateway is the best solution if you want to liven your services with SMS functionality. SMS messages provide numerous advantages that originate from their simplicity. They are easy to use and available for almost everyone in this way SMS messaging can highly improve your communication within and outside of the company. Furthermore, it reduces operational costs and saves plenty of time both for you and your customers. These options will be supported by the high capacity of SMS JOSH Gateway that is outstanding on the market. Choose the best product to improve your business!
Find your industry in the list and learn how you can utilize SMS solutions!
